This policy explains when NovaForge Labs issues a refund or replacement, how to make a claim, and how refunds are paid. It applies to every order placed on novaforgelabs.co. NovaForge Labs is operated by NoeSol Group LLC.
Our products are research materials whose storage and handling cannot be verified once a package leaves our control. For that reason all sales are final. We do not accept returns or exchanges, and we do not issue refunds, on any item that has been delivered or that carrier tracking shows as delivered, except as described in Section 2.
A refund or replacement is available if purity is below 99%. If a product is independently verified by a qualified third-party laboratory to test below 99% purity, we will, at our option, replace the item or refund the purchase price of that item. This is the only basis for a refund or exchange.
Email info@novaforgelabs.co with:
We respond the same business day. We may contact the laboratory that issued the report to confirm it.
An approved refund is returned to the original payment method used for the order. Your bank, card issuer or payment service controls how quickly the funds appear in your account. Shipping charges, reward points and promotional discounts are not refundable and are not redeemable for cash.
Orders ship quickly, usually the same business day. If you need to change or cancel an order, email info@novaforgelabs.co right away with your order number. An order that has already shipped cannot be cancelled.
Once a package leaves our facility it is in the hands of the carrier. If tracking shows a package as delivered but you cannot locate it, or if it arrives damaged, contact us right away and we will work with the carrier to help resolve it. Details are in our Shipping Policy.
If you have a concern about a charge or an order, contact us first so we can resolve it. Because all sales are final, subject only to the purity guarantee above, you agree to contact us before starting a chargeback or payment dispute with your bank or card issuer. The full terms are in Section 7 of our Terms & Conditions.
NovaForge Labs (NoeSol Group LLC)
1812 W Burbank Blvd. PMB #642, Burbank, CA 91506
info@novaforgelabs.co