We know researchers want their materials quickly and reliably. Below is everything you need to know about how we process, pack, and ship orders from NovaForge Labs.
We ship Monday through Friday, with a daily cutoff of 1:00 PM PST. Orders with confirmed payment before the cutoff ship the same business day; orders placed after 1:00 PM PST, or on weekends or U.S. holidays, ship the next business day. During periods of high volume or restocking, processing may take slightly longer — if so, we'll let you know by email.
| Order subtotal | Shipping cost |
|---|---|
| Under $200 | $6.95 flat rate |
| $200 and above | FREE |
Flat-rate shipping keeps pricing simple no matter how many items are in your order.
We currently ship to addresses within the United States. All packages are shipped discreetly, with no product details listed on the exterior of the package.
Local / in-person pickup is available for eligible customers. If you'd prefer to pick up your order instead of having it shipped, mention it when you place your order or reach out to us directly to arrange it — there's no shipping charge for pickups.
Once your order ships, we'll email you a tracking number along with the carrier so you can follow it to your door. Delivery times vary by destination and carrier, but domestic orders typically arrive within a few business days of shipment.
Every shipment includes the specific batch / lot number for the product you received. You can cross-check that lot against its published Certificate of Analysis using the verification tool on our website, so you always know exactly what you have and that it has been third-party tested.
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we can re-ship it once any additional shipping cost is covered.
Once a package leaves our facility, it is in the hands of the carrier, and delivery timelines are outside our control. If your tracking shows a package as delivered but you can't locate it, or if it arrives damaged, contact us right away and we'll do our best to help resolve it with the carrier.
Because of the nature of research-grade materials, all sales are final. We do not accept returns or exchanges, and do not issue refunds, on any item that has been delivered, or that carrier tracking shows as delivered / received. Once a package leaves our control, the storage conditions, handling, and integrity of the research material can no longer be verified, so it cannot be returned, exchanged, or resold.
Refunds and exchanges are available only if purity is below 99%. If a product is independently verified by a qualified third-party laboratory to test below 99% purity, we will, at our option, exchange (replace) it or refund the price of that item. This is the sole basis for any refund or exchange. To make a purity claim, contact us with your order number and the third-party test result.
If you have any questions about a shipment or need to make a change to an order, email us at info@novaforgelabs.co or use our contact page. We respond the same business day.